The Expert is Gone Now What?
Every company has that one person who just… knows.
How the systems work. What the client expects. What not to touch.
But what if they step away? Retire? Move on?
If the answer is, “We’d have to figure it out,” then now might be the right time to start.
This Is What No One Wants to Talk About
- The systems still run—but no one really knows how.
- The documentation is missing, outdated, or useless.
- The next generation doesn’t have the full picture.
- The risk? Losing more than just knowledge. Losing the ability to run the business at all.
This isn’t about staffing. It’s about what disappears when the person who knew everything is suddenly gone.
What I’m Seeing Right Now
I’m currently working with a manufacturer where the person who understood how everything worked—deep systems knowledge, customer nuances, daily operations—is no longer available.
The business is stable, but that gap is real.
A lot of decisions now rely on pieces of information that were never written down.
If this sounds familiar, you’re not alone.
Most companies have someone like that… until they don’t.
What We Can Do Together
I don’t offer templates or plug-and-play systems.
This kind of work doesn’t respond well to shortcuts.
What I do instead:
- Identify the knowledge gaps that put operations at risk
- Capture what’s still recoverable
- Build a working structure that doesn’t rely on any one person
It’s quiet work. Focused. Practical.
And when it’s done right, it gives the business room to breathe again.
If This Feels Familiar, Let’s Talk
No funnels.
No push.
Just a conversation about what’s working, what might not be, and what’s worth preserving.
If you’re not sure where to start—that’s usually the best place to begin.